HOW DOES PERSONALIZATION WORK?
Every Kidaro product is made to order, just for your little one. Simply enter the name exactly as you'd like it to appear, choose your colours, and we'll handcraft it from there. Please double-check the spelling before ordering — we make it exactly as you typed it, and personalized items can't be returned or exchanged unless the error is ours.
HOW LONG DOES IT TAKE TO MAKE MY ORDER?
Because each item is personalized by hand, production takes 3–5 business days before your order ships. Quality takes a little time and we think it's worth it.
HOW LONG DOES SHIPPING TAKE?
Once your order leaves production, estimated delivery times are:
France & Germany: 6–8 business days
United Kingdom: 5–7 business days
Spain & United States: 7–10 business days
Netherlands & Belgium: 10–15 business days
Rest of the world: 10–20 business days
Add the 3–5 day production time for your total delivery estimate. You'll receive a tracking number by email as soon as your order ships.
DO YOU OFFER FREE SHIPPING?
Yes! Shipping is free on all orders — no minimum spend and no shipping fees at checkout.
CAN I STILL CHANGE THE NAME OR CANCEL MY ORDER?
Yes — within 24 hours of placing your order. Email us as soon as possible with your order number and the change you'd like. After 24 hours your order goes into production and can no longer be changed or cancelled.
CAN I CHANGE MY SHIPPING ADDRESS AFTER ORDERING?
If your order hasn't shipped yet, we'll do our best. Email us ASAP with your name, order number, and the correct address. Once the package has left our workshop, we unfortunately can't redirect it.
HOW CAN I TRACK MY ORDER?
You'll receive an email with your tracking number once your order ships. International tracking can take a few days to show updates — if your tracking hasn't moved for more than a week, contact us and we'll look into it.
WHAT IS YOUR RETURN POLICY?
Because every item is personalized and made especially for you, we can't accept returns or exchanges — unless the item arrives damaged, faulty, or with a mistake on our side. In that case we'll make it right with a replacement or refund.
I RECEIVED A DAMAGED OR INCORRECT ITEM, WHAT DO I DO?
We're sorry! Please email us within 14 days of delivery with your order number and a photo of the issue, and we'll send a replacement or refund you — whichever you prefer.
HOW DO I CARE FOR MY KIDARO PRODUCT?
Spot clean with a damp cloth and mild detergent, and air dry flat away from direct sunlight. Please don't machine wash, bleach, or tumble dry — embroidered names and knitted details stay beautiful longest with gentle care.
HOW QUICKLY DO YOU RESPOND TO MESSAGES?
We reply to all messages in the order they're received, usually within 24 hours on business days. Reach us anytime at support@officialkidaro.com.