PRODUCTION TIME
Every Kidaro product is personalized and made to order. Production takes 3–5 business days before your order ships. Orders are processed Monday to Friday.
WHERE WE SHIP
We currently ship to the following countries:
Netherlands, Belgium, Germany, France, Spain, United Kingdom, and the United States.
If your country isn't listed, contact us at support@officialkidaro.com, we may still be able to help.
DELIVERY TIMES
After production, estimated delivery times are:
France: 6–8 business days
Germany: 6–8 business days
United Kingdom: 5–7 business days
Spain: 7–10 business days
United States: 7–10 business days
Netherlands: 10–15 business days
Belgium: 10–15 business days
For your total delivery estimate, add the 3–5 business day production time. Delivery times are estimates, not guarantees — occasional delays by carriers or customs can occur and are outside our control.
SHIPPING COSTS
Shipping is free on all orders — no minimum spend and no shipping fees at checkout.
TRACKING
As soon as your order ships, you'll receive an email with your tracking number. Tracking can take a few days to show the first update. If your tracking hasn't moved for more than a week, contact us and we'll look into it.
SHIPPING ADDRESS
Please double-check your shipping address at checkout — we can't redirect packages once they've shipped. If you notice a mistake, email us as soon as possible (within 24 hours) with your order number and the correct address, and we'll do our best to update it before your order leaves production.
CUSTOMS AND IMPORT DUTIES
Orders shipped outside the European Union (such as to the United Kingdom or United States) may be subject to import duties, taxes, or customs fees. These charges are determined by your local customs authority and are the responsibility of the customer.
LOST OR STUCK PACKAGES
If your tracking shows no movement for 15 business days or more, contact us at support@officialkidaro.com with your order number. Once the package is confirmed lost, you can choose between a free replacement or a full refund.
MY TRACKING SAYS DELIVERED, BUT I HAVEN'T RECEIVED ANYTHING
First check with neighbours, household members, and any safe drop-off spots, and allow 1–2 extra days — carriers sometimes mark packages as delivered early. Still nothing? Contact us and we'll investigate with the carrier.
QUESTIONS?
We're happy to help at support@officialkidaro.com, we usually reply within 24 hours on business days.